Complaints & feedback

Tell us what’s working, and what isn’t.

Every complaint and piece of feedback is read by our office team and handled under our Complaints & Feedback policy. You can stay anonymous if you prefer.

What would you like to share? *

Complaint Feedback or suggestion Compliment

It’s about *

I am a *

Educator involved (if any)

Child’s first name (if it’s about a child)

Date it happened (if relevant)

Have you raised this with us before?

Details *

What outcome would you like?

Submit anonymously. We won’t be able to reply to you or update you on the outcome.

Your name *

Phone

Email *

How should we contact you?

Phone Email Either

You may tell the educator involved that this came from me, so it can be sorted out. If you leave this unticked, we keep your name confidential unless the law requires otherwise.

How we use your information. Amana Kids Family Day Care keeps what you enter here to reply to you and to run our service. It is stored securely, shared with no one outside Amana Kids unless the law requires it, and handled under our Privacy & Confidentiality policy. Ask the office to see or correct it at any time.

Is a child in danger right now?

Call 000 immediately. Don’t wait to use this form.

What happens next

We record it in our complaints and feedback register and keep it confidential.
We acknowledge it within 2 business days (unless you stayed anonymous).
Serious matters are reported. If a complaint says a child was harmed or put at risk, or the law was broken, we tell the Queensland Regulatory Authority within 24 hours, as the law requires. An allegation that a worker harmed a child is also reported to the Queensland Family and Child Commission within 3 business days. Child protection concerns go to Child Safety, and crimes to the police.
We look into it fairly — we may talk with you, the educator and anyone else involved.
We tell you the outcome, usually within 14 days, and what we’ve changed as a result.
Not satisfied? Ask for it to be reviewed by the approved provider, or contact the regulator (details below).

Read the full Complaints & Feedback policy.

Contact the regulator

You can also contact the Queensland Early Childhood Regulatory Authority (Metro South — Coorparoo office) on (07) 3028 8063 or Coorparoo.ECRA@qed.qld.gov.au.

Prefer to talk?

Call the office on (07) 3372 8130, Mon–Fri, 9:00 AM – 5:00 PM, or Saturday by appointment.